AI Hackathon with CZ in 2 days from idea till prototype!
Screenshot of the NN claims portal showing a user reviewing a claim for DeltaCargo Logistics. The form displays the “Review draft version” step with the “Parties & injury” section, several yes/no options, and a panel on the right showing a 100% completeness score and a confirmation that the claim is ready for processing.

Nationale Nederlanden

A redesigned claims flow that makes claim handling faster, simpler, and more customer-centric.

An AI-powered claims portal for Nationale-Nederlanden

We designed a new claims reporting portal for Nationale-Nederlanden. Together with NN, we explored how the claims process could become faster and simpler, with less administrative work and more focus on the customer.

UX DesignPrototypingCreating a digital productDesign SprintUsability Testing

The project

Nationale-Nederlanden and independent advisors work closely together every day to support customers with insurance claims. Together, we looked for ways to reduce turnaround times and ease the administrative burden. How can we make the process more efficient while better supporting advisors when reporting a claim and deciding on next steps? And what role can AI play in this?

Through a Design Sprint, we searched for answers. In just three weeks, we moved from research to a validated prototype.

The solution

A redesigned claims flow that makes claim handling faster, simpler, and more customer-centric.

By using AI and smart integrations, Nationale-Nederlanden and advisors save a significant amount of time. AI models automatically extract relevant claim data from uploaded documents, eliminating the need for manual data entry. A completeness score shows how well a claim has been filled in and encourages improvement. The higher the score, the faster the claim can be processed. Missing information is automatically translated into clear, actionable tasks that can easily be checked off. These actions are visible in the claim file for both Nationale-Nederlanden and the advisor. This shared overview ensures transparency, keeps everyone aligned, and helps both parties support the customer as effectively as possible.

Overview of the NN claims portal where a user submits a claim. On the left, the “Select case file” step shows automatically recognized case details; on the right, the “Upload documents” step allows files to be added to continue processing the claim.
The NN claims portal uses AI to automatically recognize case files and extract information from documents, enabling advisors to submit claims faster and more consistently.

Design Sprint: Kickstarting and shaping innovative ideas.

The process started with interviews with stakeholders and advisors. The insights from these conversations formed the basis for a two-day Design Sprint, where we collaboratively explored innovative solutions. During this intensive sprint, multiple stakeholders worked together with a single shared goal: designing a smarter, more user-friendly claims process supported by AI.

Result, An interactive prototype, validated with users.

Based on the initial concepts, we developed an interactive prototype and tested it with advisors from daily practice. Their feedback helped us refine and validate the concept. We presented the results to stakeholders, after which the designs were further developed in Figma into a user-friendly and future-proof portal. The portal is currently in development, with the first version expected to go live in early 2026.

Dashboard of the NN claims portal showing the claim file for DeltaCargo Logistics. The screen displays open actions, the status of the claim handling per handler, and an overview of case details and documents.
Within the claim file, advisors and claims handlers get real-time insight into status, actions, and documents, with AI helping to keep the file complete and the handling process structured.

What can Humanoids help you with?

Want to find out what we can help you with?Interested?