The Rotterdam Harbour
With Port Assist, you have an overall view of everything that is happening in real-time. The application runs on large screens as a kind of "air traffic control" in the port.
Incoming requests
As a shipping agent, you submit your ship requests digitally to the Harbour Master Division. Shipping agents are the representatives of shipping companies in the Port of Rotterdam. They arrange the formalities for ship and cargo. The Harbour Master Division of the Port Authority is responsible for the safe handling of shipping. Good communication between the parties is essential for a modern and smart port.
A digital harbour
To meet the Port Authority's future ambition, there was a desire to develop a digital Customer Portal. Until now, all communication between port authority and shipping agent was via mail and telephone. With the new portal, the agent will be able to submit his requests digitally, and will have clear insight into the status of pending requests.
Design System
To support the further development of Port Assist and other products, we developed the new D&IT design system. This system is now in use for several Port Authority products, such as Real Estate, KING and Navigate.
Usability testing and pilot
After delivering the MVP, we went live with a pilot group of end users. We worked intensively with these participating shipping agents to gain insights with regular onsite usability testing at the participating agencies.